Refund and Cancellation Policy

At NATRAJ PENCIL COMPANY, we are committed to ensuring customer satisfaction. Please read our Refund and Cancellation Policy carefully before making a purchase.

1. Cancellation Policy

• Orders can be canceled within 24 hours of placement by contacting our customer support team.
• Cancellation requests made after 24 hours will not be accepted as the order processing begins immediately after this period.
• To cancel your order, please reach us at info@natrajpencilcompany.shop or call us at +91 9834783242.

2. Refund Policy

• Refunds are applicable only for defective, damaged, or incorrect products delivered to the customer.
• Refund requests must be initiated within 7 days of receiving the product.
• To request a refund, you must provide proof of purchase and images of the product showing the defect or damage.
• Once your refund request is approved, the amount will be processed within 7-10 business days via the original payment method.

3. Non-Refundable Products

The following items are non-refundable:

• Products that are used, altered, or not in their original condition.
• Customized or personalized products.
• Products returned after 7 days of delivery.

4. Return Process

To return a product, follow these steps:

• Contact us at info@natrajpencilcompany.shop or call +91 9834783242 with your order details.
• Pack the product securely in its original packaging.
• Send the product to our address: 2/1 Shyam Nagar, Jaipur, Rajasthan, PIN 302021.

5. Contact Us

If you have any questions about our Refund and Cancellation Policy, feel free to reach us at: